Veterinary Client Service Representative

Landisville Animal Hospital | Landisville, PA

At Landisville Animal Hospital, we’re committed to providing exceptional care to both pets and the people who love them. Our team is compassionate, collaborative, and dedicated to creating a welcoming, supportive environment for every client who walks through our doors. If you’re someone who thrives in a fast-paced setting and loves building relationships, we’d love to meet you.

Position Overview

Do you have a passion for animals and a natural ability to make people feel taken care of? We’re looking for a friendly and organized Client Service Representative to serve as the first point of contact for our clients and patients. In this role, you’ll help create a seamless, positive experience from check-in to check-out while supporting both our medical team and pet parents.

Some of the responsibilities you will own in this role:

• As part of our front desk team, your day-to-day may include:
•  Greeting clients and patients with warmth and professionalism 
•  Answering phones, scheduling appointments, and collecting medical history 
•  Processing invoices and payments accurately 
•  Reviewing patient records for vaccine status and routine care needs 
•  Communicating patient arrivals and updates with doctors and technicians 
•  Assisting with prescription refills, food requests, and OTC products as directed 
•  Entering and maintaining accurate records in our practice management system 

This is not a complete list of responsibilities. Duties may evolve as needed.

Preferred Qualifications

• A genuine love for animals and their well-being 
• Strong communication and customer service skills 
• Ability to multitask and stay organized in a busy environment 
• Comfort with computers and learning new systems 
• A positive, team-first mindset

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development