Full Time Customer Service Representative- Veterinary

We are looking for a Full Time Customer Service Representative to help us continue delivering the exceptional care and outstanding client experience our community has come to expect.

Our Client Service Representatives are often the first and last impression of our hospital. We're looking for someone who brings positivity, professionalism, and a passion for helping others while keeping everything running smoothly behind the scenes.

What You'll Do

• Welcome clients and their pets with warmth and professionalism
• Answer a multi-line phone system and provide exceptional customer service
• Schedule appointments across multiple doctors and services
• Check patients in and out efficiently
• Process invoices and payments accurately
• Create and send client communications with strong attention to grammar and detail
• Make follow-up calls, appointment reminders, and client outreach
• Navigate multiple software platforms with confidence
• Collaborate with veterinarians, technicians, and support staff to keep the hospital running smoothly
• Help maintain an organized, positive, and efficient front desk

We're searching for someone who is:

• Friendly, outgoing, and genuinely enjoys working with people
• Positive, dependable, and solution-oriented
• Comfortable multitasking in a busy environment
• Tech-savvy and confident learning multiple software systems
• An excellent communicator, both verbally and in writing
• Detail-oriented with strong organizational skills
• Able to remain calm and professional during busy or emotional situations
• Passionate about creating exceptional client experiences

Previous customer service experience is preferred. Veterinary or medical office experience is a plus, but not required—we're happy to train the right person with the right attitude.

Schedule

• Flexible afternoon/evening shifts during the week
• 1-2 Saturdays per month
• No Sundays
• No holidays

Compensation is based on experience, communication skills, and customer service excellence.

Why Join Horsham Veterinary Hospital?

At Horsham Veterinary Hospital, we believe people do their best work when they feel supported, respected, and empowered. We foster a collaborative environment where everyone's contributions matter, ideas are welcomed, and success is celebrated together.

When you join our team, you'll enjoy:

• Paid Time Off
• Parental Leave
• Health and Welfare Plan Eligibility
• Medical, Vision, and Dental Insurance
• Paid Holidays
• 401(k)
• Generous employee pet care discount
• Monthly bonus potential
• A supportive, positive team culture
• The opportunity to work alongside a team practicing gold-standard veterinary medicine while continuing to learn and grow
• A workplace that values collaboration, professional development, and work-life balance

If you're someone who enjoys making people feel welcome, loves staying organized, and wants to be part of a growing hospital that's committed to exceptional patient care and outstanding client service, we'd love to hear from you.