CUSTOMER SERVICE REPRESENTATIVE

City: Henrico

State: Virginia

Hospital Name: Countryside Veterinary Clinic of Richmond

Job Type: Support Staff

We are seeking an experienced and compassionate Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team.

Position Summary

You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment.

Job Details

·         Employment Type: Full-time

·         Benefits: Comprehensive benefits package included (medical, dental, vision, 401K (matching), STD, LTD, personal pet discounts, and a great paid time off package)

·         Opportunities to grow/advance into other roles within the clinic.

Key Responsibilities

·         Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.

·         Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.

·         Medical Records: Create, update, and maintain accurate electronic and physical patient records.

·         Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.

·         Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.

Qualifications

·        Experience: Minimum of 1 year of customer service (CSR) experience required.

·         High school diploma or equivalent.

·         Comfort working in a busy environment with animals present.

·         Strong attention to detail and basic computer skills.