CSR

We are seeking a Client Service Representative (CSR) to join our fast-paced veterinary team here at River Run Animal Hospital. We are a multi doctor veterinary clinic with a wide range of services and work with high volumes in a general practice and urgent care model. The ideal candidate will be professional, organized, and thrive in a high-volume, client-focused environment. We are looking for people that can handle the responsibility of communicating well with clients, techs, doctors and other staff members. We are looking for a reliable team member with a great personality to help be the face of our clinic. Love for all animals and a passion for growing the bond between families and their fur-babies is also a must!

Responsibilities include:

• Managing a high call volume with courtesy, professionalism, and efficiency

• Serving as the first point of contact for clients, ensuring a positive and professional experience both in person and over the phone

• Scheduling appointments, processing payments, and accurately entering data into practice management software

• Supporting doctors and staff by relaying messages clearly, accurately, and in a timely manner

• Maintaining professionalism and composure while addressing high client and doctor expectations

• Performing heavy computer-based tasks with attention to detail and accuracy

• Multitasking effectively in a busy environment while prioritizing tasks

• Demonstrating excellent written, verbal, and interpersonal communication skills

Qualifications:

• Strong computer skills and ability to learn new software quickly

• Professional phone etiquette and communication skills

• Ability to read, write, and speak clearly and professionally

• Proven ability to remain calm under pressure and adapt to changing priorities

• Team-oriented with a strong work ethic

A typical work week usually consist of four 10-hour shifts Monday through Friday combined with rotating weekends, Saturday and Sundays are 8-hour shifts. Veterinary experience preferred (at least 1-2 years in a similar position), but willing to consider training the right candidate who has extensive customer service experience.

Our schedule hours are Monday-Friday from 7am-8:00pm and 7:00am-5:00pm Saturday and Sunday. You must be able to work weekends and shifts between 7am-8pm for appropriate coverage. 

Please apply directly on here with your resume attached!