Customer service representative/receptionist

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Customer service representative/receptionist

Tampa, FL
Part Time to Full Time
Mid Level

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Position: Client Service Representative  
 
Classification: This is a nonexempt position under the Fair Labor Standards Act (FLSA)  
 
Please send all questions about the position and additional correspondence to [email protected].
 
About Us:  
Paws Bay Animal Hospital is a new privately owned hospital opening March 31, 2025. It is owned and operated by Dr. Heather Highbrown. We are looking to build an enthusiastic team that is ready to share their love of animals and veterinary medicine with the community and build a hospital we can all be proud of. We can’t wait for you to join the team!!  

Position:
The purpose of this position is to serve as a Client Service Representative at Paws Bay Animal Hospital  
· perform record keeping duties  
· clerical duties related to patient care and treatment  
· provide miscellaneous support to the health care team  
· reception (visitor and telephone) – answer phones, check in patients, convey messages to medical team
· obtain patient medical records and input into computer
· maintenance of veterinary medical records  
· accounts maintenance  
· ensure that all calls are answered promptly and courteously and professionally  
· cash processing, data entry, word processing and mail service.  
A complete job description will be provided at time of hiring.

This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.  

Position type and expected hours of work:  
· Initially this will be a part time position as we will be open Monday, Wednesday and Friday. Additional days will be added as we become busier.  
- we are also accepting applications for 1-2 shifts per week 
- there is possiblity of some remote CSR work as well
· Shifts are 8:30 am – 6 pm with 1 hour lunch  
· We will be closed major holidays  

Education and Experience:  
· High School diploma or A.A. Degree  
· Customer Service experience  
- ideally experience in a veterinary hospital 

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