Customer Patient Liaison

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Customer Patient Liaison

Strongsville, OH
Full Time
Experienced

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Client Patient Liaison
Small Miracles Animal Hospital
8600 Pearl Rd, Strongsville OH 44136

Benefits:
● 401(k)
● 401(k) matching
● Dental Insurance
● Health Insurance
● Vision Insurance
● Employee Discount
● Paid Time Off

Job Type: Full Time

About Us: Our mission statement is “Focusing on wellness, one miracle at a time”. Small Miracles Animal Hospital is a privately owned practice rooted in philanthropic beliefs. We are “Cat Friendly” and practice “Fear Free” principles. As we are a private company, we can practice exceptional care based on doctor recommendations (not corporate standard operating procedures), at fair prices. Our hospital family is an extension of our own and through a proper work-life balance, we hope to help them achieve their personal and professional goals.

Job Responsibilities include but are not limited to:
● Greet all clients and their pets in a friendly and professional manner
● Coordinate the flow of pets and owners in the lobby; placate owners distressed by long wait times, scheduling glitches and other problems
● Perform cashiering duties, process refunds, returns and credits
● Answer the phone, check voicemails and return client calls
● Respond to clients, schedule appointments and log prescription requests though PetDesk
● Answer and send emails and faxes to clients, other veterinary practices and businesses
● Receive and distribute incoming mail; process outgoing mail
● Scan in any necessary documents and attach to patient medical records
● Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records and log communication
● Support Vet Tech & Veterinary staff when needed
● Maintain cleanliness and organization of the reception area Minimum Qualifications/ Requirements:
● High school diploma, GED or equivalent combination of education and/or experience
● Must be flexible with scheduling and able to work evening hours
● Ability to learn basic veterinary medicine terminology including names of medications, vaccinations, and routine testing to be able to confidently discuss with clients
● Previous experience working in a veterinary facility
● Ability to multitask and work in a fast paced environment
● Proficient computer skills, including experience with veterinary software systems
● Excellent communication and interpersonal skills
● Must have a genuine love for animals and their well being
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