CSR

Good Shepherd Pet Hospital is a compassionate, team-oriented veterinary practice dedicated to providing high-quality medical care and exceptional client service. We believe our CSRs are the heart of our hospital—supporting clients, patients, and the medical team every day.

Position Summary

The Veterinary Medical Client Service Representative (CSR) is the first and last point of contact for our clients. This role combines excellent customer service skills with veterinary medical knowledge to ensure a positive experience for pets and their people.

Key Responsibilities

• Greet clients and patients warmly, in person and over the phone

• Schedule appointments and manage patient flow

• Communicate medical information, estimates, and discharge instructions clearly and compassionately

• Process payments, maintain accurate medical records, and handle client accounts

• Coordinate with veterinarians and technicians to support patient care

• Handle stressful or emotional situations with empathy and professionalism

Qualifications

• Previous experience as a veterinary CSR or in a veterinary medical setting preferred

• Strong communication and interpersonal skills

• Ability to multitask in a fast-paced environment

• Basic understanding of veterinary terminology and procedures (or willingness to learn)

• Proficiency with practice management software is a plus

• Compassion for animals and their owners is essential