Client Services Representative

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Client Services Representative

Gainesville, FL
Full Time
Student (High School)

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Harris Veterinary Medical Center is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary client, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect
As you join our mission to provide clients and their pets with the opportunity to receive high quality, progressive, and compassionate services, expect to be supported in your work and home life with:

• Paid time off and medical insurance for full-time employees
• Professional development opportunities
• Great pet discounts

Salary: $16-$18/hr based on experience and skill set.
Schedule: 8-hour shifts Monday-Friday and ever other Saturday.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Harris Veterinary Medical Center
We strive to deliver excellent care and client education through all stages of pets’ lives while recognizing the importance of the family pet bond. We are projected to be open to the public May 1st 2025.

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