Client & Patient Care Specialist - Tulsa Animal Urgent Care

About the role

Tulsa Animal Urgent Care is responsible for providing a high level of care and support for BOTH our human clients and animal patients. This position combines client experience and patient care assistant responsibilities and requires the ability to direct, prioritize, and manage multiple patients and client needs simultaneously in a fast-paced, urgent care environment. Prior experience in a high-volume urgent care or emergency setting is strongly preferred. Soft skills include working with clients, patients, veterinarians, and animal hospital leadership. Aptitude and the ability to work in a fast- paced, innovative, and flexible environment are preferred. Employees who are detail-oriented and have a strong dedication to safety and patient care will succeed.

What you'll do

• The qualified candidate will successfully perform the following functions:

• Greeting clients when entering the building.

• Moving patients from the lobby to exam rooms or kennels.

• Answering phones and text messages promptly.

• Managing the walk-in queue of clients and patients.

• Providing client experience support, including understanding client needs and providing instructions to clients as directed.

• Utilize proper techniques for animal handling and restraint.

• Maintaining knowledge of and effectively using practice management and telecommunication systems, including Vetspire.

• Maintaining strong computer skills and working knowledge of Microsoft Office products and company software programs.

• Maintaining the clinic in a clean and orderly state.

• Remaining cross-trained in basic client experience responsibilities, animal handling, and cleaning protocols.

• Processing financial transactions

• Checking clients in/out.

• Additional duties as assigned.

Qualifications

• Ability to effectively prioritize and manage multiple patients and competing responsibilities.

• Excellent communication and customer service skills with both clients and team members.

• Strong organizational skills and attention to detail.

• Ability to work efficiently in a fast-paced, team-oriented environment.

• Commitment to maintaining high standards of patient care, safety, and professionalism.

• A High School diploma or equivalent is required.

• Proven experience working in a high-volume, fast-paced animal surgical center.

• College degree preferred or 2-year technical degree.

• Must successfully pass a pre-employment background check and drug screening, in accordance with applicable laws and company policy.